Last updated: Sept. 22, 2024
1. Introduction
Junk Removal Austin Central (“we,” “our,” or “us”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you use our junk removal services, interact with our staff, or visit our website. We value your trust and strive to maintain transparency in our data practices.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name, address, phone number, and email address
- Date of birth (for age verification purposes)
- Photos or videos of items to be removed (when provided by you)
- Information provided in customer service inquiries
2.2 Service Information
- Details about the junk removal services you request
- Service history and preferences
- Scheduling information
- Special instructions or requirements for junk removal
2.3 Payment Information
- Credit card details or other payment method information
- Billing address
- Transaction history
2.4 Website Usage Data
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and interaction with our website
- Referral source
- Time and date of visits
2.5 Location Data
- GPS location (if permitted by your device settings)
- Address information provided for service locations
2.6 Communication Data
- Emails, text messages, or other communications between you and our company
- Customer service call recordings (with your consent)
3. How We Collect Information
We collect information through various channels:
- Direct interactions when you use our services or contact us
- Automated technologies on our website (cookies, web beacons)
- Third-party sources (e.g., public databases, marketing partners)
4. How We Use Your Information
We use the collected information for the following purposes:
4.1 Service Provision and Improvement
- Providing and improving our junk removal services
- Scheduling and executing junk removal appointments
- Customizing services based on your preferences and history
4.2 Communication
- Sending service confirmations and updates
- Responding to your inquiries and customer service requests
- Sending marketing communications about promotions, new services, or relevant information (with your consent)
4.3 Payment Processing
- Processing payments for services rendered
- Maintaining financial records and preventing fraud
4.4 Website Enhancement
- Analyzing website usage to improve user experience
- Troubleshooting and fixing technical issues
- Developing new features and services
4.5 Legal and Safety
- Complying with legal obligations
- Enforcing our terms of service
- Protecting the rights, property, or safety of our company, employees, or customers
5. Information Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:
5.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Payment processors
- Customer service providers
- IT and cloud service providers
- Marketing and analytics partners
These service providers are obligated to use your information only as necessary to provide services to us and are bound by confidentiality agreements.
5.2 Legal Requirements
We may disclose your information when required by law, such as:
- In response to a subpoena, court order, or other legal process
- To comply with legal obligations
- To protect our rights, property, or safety, or that of our users or others
5.3 Business Transfers
If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any change in ownership or use of your information.
5.4 With Your Consent
We may share your information in any other circumstances where we have your explicit consent.
6. Data Security
We implement and maintain reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and penetration testing
- Employee training on data protection and security practices
- Access controls and authentication measures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
7. Your Rights and Choices
You have certain rights regarding your personal information:
7.1 Access and Correction
You have the right to access, correct, or update your personal information. You can do this by logging into your account (if applicable) or by contacting us directly.
7.2 Deletion
You may request the deletion of your personal information, subject to certain exceptions provided by law.
7.3 Opt-out
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
7.4 Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
7.5 Withdraw Consent
Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can control cookies through your browser settings and other tools. For more detailed information, please refer to our Cookie Policy [link to Cookie Policy].
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to remove that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically for any changes.
11. International Data Transfers
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to the transfer of your information to the United States and understand that it may not have the same level of data protection as your country.
12. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please refer to California Privacy Notice for more information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Junk Removal Austin Central
11824 JOLLYVILLE ROAD BLDG 3, SUITE 301 AUSTIN, TX 78759
(512) 601-6742
info@junkremovalaustincentral.com
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.